Hey, how can we help?

Hi there, it is us, Premium Plus.
You may have heard of us before, but let us introduce ourselves briefly. 

In a nutshell: we’re guiding organizations toward a better customer experience. But we are also Zendesk’s Global Partner of the Year covering France, the Benelux, Portugal and the UK. We can proudly count Carrefour, Brussels Airport, DPG Media, Decathlon, Shawbrook Bank, Penhaligon’s, Arkopharma, and over 1000 other brands among our clients.

Our secret? Uhm, there isn’t any. We deliver real solutions that make our clients’ customers happy. Shall we help you do the same with yours?

Where we make the difference

• Global Zendesk partner of the year
• We can be your one-stop shop for all your Zendesk-related needs (licences & services)
• Our best practices
• Our Zendesk Essentials Onboarding Packages (🇬🇧🇵🇹🇫🇷🇳🇱)
• Our Zendesk Assist packages
• Our Zendesk trainings
• Our Zendesk integrations & apps services
• Our Custom Explore dashboards service 
• Our Custom Zendesk theme service
• Our Premium Care packages (support)
• Our Zendesk health checks
• +11 years of Zendesk Experience
• +15 zendesk certified experts
• +10 themes on the marketplace
• +10 apps on the marketplace
• +1000 happy customers

Check out our Services and Products (Themes and Apps)

As Zendesk Global Partner of the Year, we want to make work easier for all parties involved. Our themes are an excellent option if you want to upgrade your User Experience in a fast and efficient way. Whether you want to start from scratch or pick a ready-to-use theme, we have a wide selection of possibilities available to meet your needs.

Discover our Zendesk Help Center Themes Packages.

Do you want to set up a professional Help Center in line with your brand identity? With our Marketplace Themes and Custom Themes, we’ve got you covered.

Zendesk Themes: Your Help Center, Your Branding

We develop ready-to-use and custom themes and tweak them until everything is perfect. This way, your customers know they’re in the right place.

1/ Our ready-to-use themes

This is the one for you if...

... you’re looking for a quick and interesting solution to update your Help Center’s look and feel. This zero-code offering is perfect if you don’t have any in-house developers available to customize your theme.

Interested in our

Ready-to-use Themes

2/ Our custom Zendesk themes

This is the one for you if...

... you’re willing to go the extra mile to gain your customers’ loyalty. Whether you have a specific design in mind, or you’d like us to make you a proposal: This is the best offering if you want a 100% tailor-made design.

Interested in our

Customised Themes

In need of another Zendesk-related service?

• For new Zendesk environments, check our onboarding services
• For existing Zendesk environments, check our optimisation services

Ready-to-use themes if you’re looking for a quick fix.

This is the one for you if...

... you’re looking for a quick and efficient way to update your Help Center’s look and feel. This zero-code offering is perfect if you don’t have any in-house developers available to customize your theme.

Check out our ready-to-use themes!

A glimpse of the offering

A set of beautiful themes we developed that you can buy and install via the Zendesk marketplace.

You don’t have in-house Zendesk expertise, and you want our experts to guide you through our Zendesk best practices: from setting up the environment to training agents.

• Quick & easy set-up 
• Do-it-yourself implementation 
• Easily customisable
• Change colours, fonts, images and icons 
• Free updates on the theme
• Out-of-the-box options (like articles in this section, related articles,...)

Let's check which ready-to-use theme will meet your requirements.

Interested in a free consulting call?

Reach out to us!

In need of a custom theme?

Looking for a custom solution? We are happy to help you design a theme that meets all your requirements and wishes. More info here

Are you looking for a customised solution? Let's create a theme that meets all of your requirements. This is the easiest way to have a help center that looks and feels like your own website.

Check out some of the +100 custom themes we have built

A glimpse of the offering

Our Custom Themes offer a fully tailored Help Center to match your Brand. We’ll create a Help Center from scratch so you can profit from a unique design. Provide us with a mock-up, or we’ll make one for you. With 3 revision rounds included, we’re sure we’ll get it right.

• 100% customised
• Matched and snatched 
• Improved user experience

This is the one for you if...

... you’re willing to go the extra mile to gain your customers’ loyalty. Whether you have a specific design in mind, or you’d like us to make you a proposal: This is the best offering if you want your design 100% tailor-made.

Interested in a free consultation?

Our team will be happy to explain the steps needed in order to create your branded help center. 

Get in touch here!

Other Zendesk solutions

If you need any other Zendesk-related assistance, then check out our other Services

Get Recognized

Companies that implemented custom emails into their portfolio, started seeing an increased engagement rate across their campaigns. As such you shouldn't be limited by the elements available inside Zendesk. Make your email template stand out and have it branded in line with the look and feel of your company.

Bring Your Emails to the Next Level!

Don’t overlook the importance of having custom email templates! Email branding helps your customers to recognise your brand, reinforcing their trust.

• Kickoff call for all parties so we can understand your requirements.
• You provide assets, any existing templates, screenshots etc.
• We create a first draft.
• Next, we set up an Approval round to get your feedback.
• Your feedback gets processed.
• As a final step, you will receive the code (as an option, we can install it on your behalf).

Would you love to have your personalised email template?

Check out our service!

Wait! Do You Want to Do It Yourself?

Customise the layout of your Zendesk emails with ease, using the Email Template Builder app. No coding skills are required! (Note that the app can not be used when you have a multibrand set-up in Zendesk)

I need this email template builder!