My customers are not being notified of new articles My customers are not being notified of new articles

My customers are not being notified of new articles

Agent B2C Agent B2C

Issue Symptoms

My customers are not receiving email notifications about new articles in a subsection. They are subscribed to the parent section containing the subsection.

Resolution Steps

Customers will need to also be subscribed to the subsection. You can manually subscribe customers if you need to.

For more on how customers can subscribe to an article or section, see this article: Help Center guide for end users.

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