Creating management permissions to define agent editing and publishing rights
Note: On Professional, edit and publish permissions are assigned toge...
Agent B2C Agent B2C
Understanding Guide user permissions for knowledge base access
Guide user permissions include: View permissions for viewing content ...
Agent B2C Agent B2C
Analyzing your knowledge base activity with Explore
Zendesk Explore features a pre-built dashboard named Knowledge Ba...
Agent B2C Agent B2C
Setting view permissions for the Help Center
You can define which of your Help Center users can have view acces...
Agent B2C Agent B2C